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Service Aspects:
Customer Service
Bairds malt Customer Service Philosophy . . .
Bairds Malt Customer Service seeks to align our internal capabilities with the specific needs of our customers.
We use expertise from our Production, Raw Materials, Technical, Quality Assurance and Business Services departments to tailor individual service plans that will be developed by Bairds Customer Service Teams.
We aim, through close interaction with our customers, to agree objectives and develop initiatives in order to provide the best possible delivered malt quality and support service for Bairds Malt customers.
Laboratory Facilities
The main laboratory testing facility is situated at the Arbroath site and was extensively upgraded in April 2000. This established a centralized quality control function providing an analytical service to satisfy not only the demands of the production sites but also to meet the requirements of Bairds Malt customers. There has also been a significant upgrade to our other satellite laboratory at the Witham site which provides on-site analysis of the specialist coloured malts produced by the Witham roasting plant.
Laboratory staff are trained to carry out the full range of analytical tests relating to brewing, distilling, export and specialist roasted type malts. Analysis procedures used are based on Institute of Brewing (IOB), EBC Analytica and ASBC industry methods. The laboratories are equipped with modern analytical instrumentation with a high degree of automation to ensure that the level of testing and analytical accuracy are in place to meet the product quality requirements.
A micro-malting facility at Arbroath is used extensively each year to assess the potential malt quality of new crop barley and to assess optimum processing conditions prior to committing barley to steep. This equipment also enables the evaluation of new barley varieties which are progressing through the plant breeding selection programmes. The equipment allows small scale malting of these new varieties to provide data on their suitability as a malting grade barley.
A business management system has been devised, implemented and maintained by Bairds Malt Limited to ensure that the company objectives, customer requirements and specifications are identified and where possible improved on.
Our business management system has been designed for the manufacture of malts and roasted grain products for the brewing, distilling and food industries. We have now had a formal documented quality management system in place since 1990.
Bairds Malt limited is a fully certified member of the UK Assured Malt initiative introduced by the Maltsters Association of Great Britain. In order to offer Assured UK Malt, malting companies must ensure the necessary system rigour and effectiveness by meeting each of the following requirements:
- Compliance with the existing MAGB HACCP Guide to Malting
- Use of assured grain only supply-chain traceability
- An effective and well-documented quality management system
- Full compliance with all relevant food safety legislation
- An investigatory and product-recall system
HACCP surveys are regularly carried out in each plant in relation to Food Safety. Critical Control Points (CCPs) are now included as part of the management system to give an integrated approach.
Bairds Malt is certified to FEMAS, the Feed Materials Assurance Scheme.
Bairds Malt Limited is a producer of malted barley for the brewing and distilling industries with an international market and a national workforce. We also produce livestock pellets and operate approved barley storage facilities.
The management and employees of Bairds Malt Limited are committed to:
- Protecting the environment and working towards a sustainable future
- Considering the environmental impact of all aspects of our operations and integrating the environmental management system with our quality and information management systems
- Continually improving our own environmental performance
- ISO14001 accreditation has been achieved at all plants.
We recognise the important role we can play in improving the environmental performance throughout our supply chain and we will strive to:
- Encourage our suppliers to promote environmentally sound practices and procedures within their organizations
- Encourage our customers to demand greater environmental awareness from their suppliers
- Promote the importance of environmental management to our employees, customers and suppliers
- Promote our Company as environmentally aware to the public and to other stakeholders. This Policy shall be displayed in the reception area of each site.
In relation to our internal activities we are committed to:
- Meeting or exceeding current and future legislative requirements and other related requirements and standards of our business
- Preventing pollution from our activities and minimizing the environmental impacts of these activities
- Increasing efficiency of work practices to reduce the amount of waste produced, and developing a waste minimization strategy to increase the amount of waste to be recycled
- Providing suitable training to our employees to enable them to implement this environmental policy
- Operating with due respect to the concepts of Sustainable Development
- Developing an Environmental Management Committee, representative of the whole Company at each site, whose members shall be responsible for promoting and encouraging environmental awareness, environmentally-sound working practices and for rectifying any non-compliance to either legislative or internal requirements
- Establishing objectives and targets to support this policy and conducting regular reviews against both these and the continuing effectiveness of the Environmental Management System.
Company Details:-
The Registered office of Bairds Malt Limited is situated at Station Maltings, Witham, Essex, CM8 2DU. Registered in England. Company registration number 3580592.